Being able to contact your shared website hosting provider if you have any type of questions or experience any troubles is really important and how fast they'll respond and react can be essential, particularly if your website is business-oriented, as longer downtime could mean losing prospective customers. The support solutions are a way to distinguish actual providers from resellers. The second typically answer only to e-mail messages or support tickets and you may have to wait for a day or maybe more so as to receive a reply. When your problem requires a few replies, you will end up losing days so as to have a problem fixed. Using a genuine and reliable web hosting provider, you'll be able to connect with the support team at any time and get a timely reply whatever the issue or the question is - pre-sales, customer or tech one.
24/7 Customer Support in Shared Website Hosting
We provide you with 24/7 customer, billing and tech support for all our Linux shared website hosting
. Even if you are not our client yet and you have questions, we can give you a hand without delay and provide you with the needed info, so as to give you the choice to make the best decision when you acquire your new website hosting account. We're available twenty-four seven, including holidays and weekends, and we offer various options for communication to contact us - live chat, phone, emails and support tickets. For your convenience, we have multiple telephone numbers internationally, thus you can call the one that is closer to you. The max response time for your email messages and the tickets is one hour. The typical response time is no more than 15-20 min, which means that you can forget all about waiting for a few days to receive support for some task or issue, whatever its difficulty.
24/7 Customer Support in Semi-dedicated Servers
You're able to try our support services even before you aquire a semi-dedicated server
account from our company since we have telephone and online chat support for pre-sales, billing and general questions. Our representatives can help you select the perfect plan or supply you with information about our servers, in order to confirm whether the system requirements for your websites are met. When you are an active client, you'll also be able to get in touch with us through email or via our ticketing system, which can be accessed through the Hepsia website hosting Control Panel. We warrant that if you employ any of these two methods of correspondence, you'll receive a reply within no more than an hour and that’s 24/7, which includes weekends and public holidays. In case you have used the website hosting services of other suppliers, even big ones, you're able to compare the response time considering that it usually takes a whole day for them to handle a ticket.
24/7 Customer Support in VPS Servers
If you rent a Virtual Private Server from us, you'll be able to contact us 24/7 for any server-related issue or forvarious difficulties or questions associated with the pre-installed software the server comes equipped with. If you haven't acquired your VPS server
package yet, you'll be able to find out much more about our solutions by giving us a telephone call or through the live chat service. For more tech problems, you can send an email or open a ticket via your billing Control Panel and you will get assistance within a maximum of 1 hour regardless of the time of the day, even on holidays and weekends. The actual reply time generally does not extend past 30 minutes. If you'd like to have assistance with third-party software, you're able to reap the benefits of the Managed Services upgrade which you can add to each and every VPS package and our administrators will assist you with any installation or troubleshooting issue you could have experienced.
24/7 Customer Support in Dedicated Servers
If you obtain a dedicated server
from our company, you're able to contact us anytime using various channels and the max time that you'll have to wait for a response is approximately 1 hour, which means that you can forget about waiting an entire day. Our customer and technical support service is accessible 24/7 no matter if it is a weekend or a holiday and we can help you with anything relevant to the apps that are pre-installed on the server. To contact us about a tech issue, you're able to open a trouble ticket through the Help section of your billing Control Panel or you can send us an email. In case you have any kind of common questions or you'd like to learn more about our hosting solutions before you order, you can employ our live chat or you could call one of the local phone numbers that we have in different countries around the globe. In case you'd like to receive help with third-party software that you cannot set up or run properly, you're able to add the Managed Services upgrade to your current package and our system administrators will assist you.