In case you have bought a hosting plan and you’ve got certain queries with regards to a specific feature/function, or in case you’ve experienced some obstacle and you require assistance, you should be able to get in touch with the respective support staff. All web hosting companies deploy a ticketing system no matter if they offer other methods of contacting them along with it or not, because of the fact that the quickest way to tackle an issue most often is to submit a ticket. This model of communication makes the replies exchanged by both parties easy to follow and enables the client care team members to escalate the problem in the event that, for example, a system administrator needs to intervene. Typically, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which goes to say that you need to use no less than 2 separate accounts to contact the help desk support team and to actually manage the hosting space. Non-stop switching from one account to the other could sometimes be a headache, not to mention the fact that it requires a very long time for the vast majority of web hosting providers to answer ticket requests.
Integrated Ticketing System in Shared Website Hosting
With a shared website hosting from us, you’ll never have to leave your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire online presence. You can easily access any trouble ticket whilst you’re browsing through your files or modifying various settings. The ticketing system is being strictly monitored 24x7 by our support team representatives and the ticket response time is no more than one hour, but it rarely takes more than twenty minutes to obtain support. In stark contrast with some web hosting providers, we do not charge extra for using the ticketing system, so you can touch base with us as often as you want and request info concerning any billing or technical issue. In addition, you can read a number of informational articles, which will help you handle the commonest complications yourself.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia hosting Control Panel, which is included with all our Linux semi-dedicated hosting plans, was designed with one goal in mind – that you should be able to manage everything related to your semi-dedicated server account from one place and the trouble tickets aren’t an exception. Our ticketing system is built into the Hepsia Control Panel, so, in case you’ve got an enquiry or run into a challenge, you can contact our client service team members immediately without the need to go to an entirely different system. You can look through your files or check various settings within your account while you open a new ticket or read the answer to an old one. If you’ve got an abundance of tickets and you want to find a given one, you can take advantage of the intelligent search option, which is available in the Help section of the Hepsia Control Panel. We will make sure you obtain a reply in less than 1 hour irrespective of the essence of your question or problem.