If your hosting service provider provides live chat support, you'll be able to speak with an agent live and find out useful information or get an issue resolved promptly. The advantage of using chat rather than calling to consult with a live person is that you need just a computer with access to the web, so you will not pay any charges in case you're in another state or country. In addition, it'll be simpler to copy and paste info like domain names, usernames or error messages i.e. details that are sometimes hard to share with the other side over the phone. The live chat is also a much faster approach to contact your web hosting provider's support crew as compared to using a ticketing system. What's more, in the event that some trouble requires a bit more time to be resolved, you are able to do something different while you wait for assistance on the live chat, which means that you will not lose time - something that's not possible when you're on the telephone.