If you ever encounter a problem with your site and are incapable of resolving it on your own, ask the respective hosting company’s customer care staff to help you bring the site back online. A prompt resolution would be the most favorable scenario, but lots of companies respond within 24 hours and even more, all the more so if you are working with a hosting reseller. Even if your problem can be fixed with ease, your website may not function satisfactorily or may not be accessible whatsoever for an extended time period, so you may lose potential customers because it’s very unlikely that anyone would be enthusiastic to return to a site that’s inoperative. Because of this, you ought to make sure not only that you can touch base with your web hosting provider, but also that they can respond and help you in a timely fashion. If a script update doesn’t go smoothly or if you erase something mistakenly, for example, the site must be fixed swiftly in order to avoid extended unavailability.
One-Hour Response Guarantee in Shared Website Hosting
In case you’re using one of our Linux shared website hosting and you’ve got a query or bump into a certain complication, you can touch base with us 24/7 by submitting a support ticket or by writing an e-mail and we guarantee that you’ll obtain an answer in less than 1 hour. In case the issue can be resolved, we will do it before we respond, whereas in case there is something that you have to do on your end, we’ll supply you with all the required details – what settings to check, what workable solutions to try out, and so on. Normally, you’ll obtain an answer within thirty minutes max, which means that waiting for hours and hours on end or even for more than 1 day to get help is something impossible. Our 60-minute reply guarantee applies to any inquiry that you might have – general, technical or billing.
One-Hour Response Guarantee in Semi-dedicated Servers
Because of the fact that we are aware of just how crucial it is to get prompt support, we promise that you will never have to wait around for more than one hour to obtain an answer to any support ticket that you post through your semi-dedicated server CP. Actually, you will rarely need to wait around for more than twenty to thirty minutes and this is valid for any inquiry regardless of its nature – general, technical or billing. On top of that, our technical and client support team is available to you around the clock, which means that even if you submit a ticket during holidays, you’ll always receive an instant reply, which will include the answer to an inquiry, the solution to a predicament or the information needed to resolve an issue yourself – if there is something that you have to do on your end. If you use our services, you won't ever need to waste an entire day hanging around waiting for a reply like you would with lots of other companies.