Despite the fact that this isn't the keyaspect for you to recognize a trustworthy shared website hosting supplier from a bad one and a reseller from a real provider, being able to call and communicate with a live person is a sign that you aren't working with a one-person company and that you'll be able to get in touch with someone when you're looking for assistance. The telephone support for website hosting services may vary from basic to expert, thus the problems that can be resolved through a call differ depending on the supplier. In the general case, these issues are simpler and feature billing or first level tech issues since more complex issues generally need a support ticket where both you and the system administrators can follow what is going on with a given issue. However, the option to phone call your supplier will save you a lot of time and efforts for the numerous tiny problems which will eventually appear at the time you manage your website hosting account.
Phone Support in Shared Website Hosting
All our shared website hosting packages feature phone support fourteen hours per day even on official holidays, which means that if you do not have an account yet, you are able to call us and learn more about our services or if we meet the system requirements for your websites. For your benefit, we have local phone lines in the U.S.A., Great Britain and Australia, so you're able to call the telephone number which is nearer to you. In case you're a current customer, we will help you timely with any general and billing issues as well as with a number of tech issues so as to save you time and efforts - we acknowledge the fact that often it is easier to talk with a live person and get things done promptly. Certainly, some matters simply cannot be managed on the telephone, so in such a case you have the option to use our ticketing system.
Phone Support in Semi-dedicated Servers
We offer live phone support 14 hrs per day as a part of the support services for each and every semi-dedicated server package that we provide. As some issues are more difficult and time-consuming, you'll have to open a ticket if you experience such an issue, but for any billing, general or small-scale technical issues you can always call us and we'll assist you right away in order to save you the time you'll have to spend on opening a ticket. Even if you don't have an account yet, you will be able to find out if you can host your websites on our state-of-the-art cloud platform or you will be able to get any other general information about our semi-dedicated solutions. We now have local phone numbers in the U.S.A., Great Britain and Australia along with a global number, so you can call the one which is nearer to where you live.