Customer Support Channels
A One–Hour Response Guarantee
Every single support request you submit to us will be dealt with within maximum 60 min. In case your support ticket or email calls for additional assistance from a system administrator, we will forward it and leave a comment to let you know that your case is being worked on. If you make use of the Managed Services package, any of the services included there will be completed at a time that is convenient for you.
A Premium–Quality Customer Service
- We will be online for you 24x7x365 to reply to any inquiries that you may have connected with our Control Panel or any of the apps that we have pre–installed for your convenience on the dedicated hosting server. In case you also need support with server admin tasks, check out our Managed Services package, which includes backup hard disk drive storage space, OS updates on a weekly basis, server monitoring and restarting procedures, as well as installation and troubleshooting procedures.
A User–Friendly Help Section
We have provided our Control Panel with a fully detailed knowledge base, which offers in–depth explanations of all its features and functions. Besides, we have shot detailed video tutorials that will further reveal to you how to perform a given action or resolve a frequently experienced issue. All the how–to articles and the video tutorials are readily reachable from each Control Panel section through the Help and Videos buttons in the upper right corner.