Support Channels

  • 1 hour ticket response time
  • An Intuitive Help Center

  • You can find almost all the answers to your questions in the easy–to–navigate Help section incorporated into your Control Panel. It includes an ever–expanding repository with commonly asked questions and in–depth educational articles contributed by our knowledgeable tech support staff.

  • Top quality support service
  • How–To Videos

  • For people who prefer to discover how to resolve a frequently experienced issue by watching a how–to video clip, we have added a collection of video tutorials to our Control Panel. All the video lessons are brief and easy to grasp. They offer you visual demonstrations of different web site management activities.

  • Intuitive help center
  • A One–Hour Ticket Response Guarantee

  • All our semi–dedicated servers are backed up by a 24–7 help desk support service and include a 60–minute response guarantee. Our practiced technical support engineers will be online 24/7/365 and will fix any problem that you might possibly face within less than one hour after the technical support ticket submission. In most instances, an answer will be given to you in less than 20 minutes.