1 hour ticket response
Timely assistance is our highest priority and that’s why we have a team of skilled customer service technicians who will be happy to provide a fast response to any question that you could have. Just send your customer support ticket from your Control Panel and we’ll reply back to you within one hour in the worst case scenario. In fact, we work hard and aim for a twenty–minute response time.
A Premium–Quality Customer Care Service
Our help desk support team representatives possess considerable experience in the Linux shared website hosting industry and are skillful enough to offer a quick answer to your problem. If, however, the matter at hand is not within the competence of a support technician, the technical support ticket will be sent to a developer or system administrator for further investigation.
An Intuitive Help Center Section
To help you find a quick tip on how to use a given feature, we have included a truly intuitive Help section in your Control Panel. You can browse through a wide selection of web hosting account management articles and website administration articles, check our F.A.Q. library or check out our how–to video tutorials.